Core Account Manager
About Translated
Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.
Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022).
By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.
Job opportunity: Account Manager
We are looking for a person:
- With an exceptional ability in building relationships with professionals at all organizational levels. You must be able to communicate effectively in both written and verbal forms.
- With a strong analytical thinking and negotiation skills, that are essential for resolving challenges and achieving favorable outcomes for both the company and its clients.
- With a positive and proactive attitude. Able to turn problems into opportunities and failures into lessons learned.
- A patient and goal-oriented person who understands that great achievements come from small efforts and teamwork.
If this description reflects your personality, we definitely want to meet you!
What you will do:
The Core Account Management team at Translated is primarily focused on converting and managing leads coming from inbound campaigns and on retaining and fidelising recurring customers, always providing them with the best solution available for their needs. This team handles a wide range of inquiries, from individual clients to corporate accounts, each requiring a distinct approach for optimal service and conversion.
As a member of the Core Account Management team, your responsibilities will include:
- Effectively transforming leads into recurring clients, recognising and understanding their needs and designing the best solutions for them, while ensuring high levels of satisfaction and retention.
- Recognizing business potential of new and recurring customers through strategic analysis.
- Ensuring profitability and success of accounts, driving to customer retention.
Qualifications Required:
- Fluency in English and proficiency in additional languages: Must be fluent in English and at least one other language. Fluency in Italian, German, or French is highly regarded.
- Cultural competence: Should possess a strong awareness of and sensitivity to cultural differences, vital for effectively managing a diverse client base.
- Performance metrics understanding: Knowledge of key performance indicators for account management, including client retention rates, revenue growth, and customer satisfaction scores.
Headquarter (Rome - Italy)
Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.
Benefits and Perks
- Gym
- Swimming Pool
- Kickboxing
- Water aerobics
- Fitness
- Pilates
- Table Tennis and Football table
- Kitchen and snacks
- Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child.
Learn more about our company: https://translated.com/work-at-translated-onboarding
Diversity statement
At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.